Terms & Conditions

Terms of Use

1. VALIDITY OF GENERAL TERMS AND CONDITIONS

The following terms and conditions (the "Terms") apply to all services (the "Services") provided by Orbit Mobile Limited (the "Company"), a company registered in London under number 15769083 and established at Irongate House, 30 Dukes Place, London EC3A 7LP, through the website and/or application (the "Platform") operated by the Company in connection with the resale of prepaid eSIMs. These Terms govern the User's use of the Platform and constitute a legally binding agreement (the "Agreement") between the User and the Company. By accessing and using the Platform, the User agrees to be bound by this Agreement, without the need for a handwritten signature. If the User disagrees with these Terms (in part or whole), they must refrain from using the Platform. This Agreement applies to all Users, visitors, and others who access or use the Platform

2. DESCRIPTION OF SERVICES

2.1 eSIM RESELLING

The Company's Services include reselling prepaid eSIMs. The User registers and purchases eSIMs on the designated Orbit Mobile platform. Payments are processed by Stripe (https://stripe.com) using an alias of the User's credit card (virtual Credit Card Imprint), as outlined in the Terms below.

2.2 ACCOUNT MANAGEMENT AND SECURITY

By using the Platform, the User warrants and represents to the Company that they are either (i) at least 18 years old, or (ii) 13 years old and older with either (a) emancipated minor status or (b) legal parental or guardian consent. The User must not be barred from entering into contracts under their local jurisdiction. To use the Platform, the User must register for an account, accept these Terms, and provide required identification and contact information, including first name, last name, billing address, email, etc. Additional authentication, such as verification codes via text message or push notification, may be required. The User is solely responsible for all activity under their account and for protecting their account credentials. The User must notify the Company in writing of any unauthorized account use. The Company reserves the right to refuse, cancel, or remove any user from the Platform at any time, without notice. By using the Platform, the User consents to the use of cookies as detailed in our Privacy Policy.

2.3 DISCLAIMER

The Company strives to provide quality service but does not guarantee uninterrupted, timely, secure, or error-free access to the Platform. The Platform is provided "as is" with no warranties, express or implied, including, but not limited to, merchantability, suitability, fitness for a particular use, or non-infringement. The User uses the Platform at their own risk, and the Company disclaims any warranty regarding access security or functionality. The Company is not liable for damages arising from the use or inability to use the Platform. Furthermore, the Company is not responsible for content posted by Users or unauthorized users. For any concerns, email support@orbitmobile.com

2.4 USER COMMITMENTS

To keep the Platform safe, the User agrees not to use the Platform in any unlawful, illegal, or harmful way. This includes but is not limited to posting illegal, defamatory, or obscene material; infringing on intellectual property rights; or using the Platform for unauthorized commercial communications. The User also agrees not to upload viruses or engage in any behavior that disrupts the Platform’s operation. The Company reserves the right to suspend a User’s access to the Platform in case of a breach. The User will continue to be responsible for any charges incurred during the suspension.

2.5 DEVICE COMPATIBILITY

The User is responsible for ensuring their device is eSIM-compatible and network-unlocked. By confirming. Device compatibility may vary by carrier and country, and the User must check the list of compatible devices provided at checkout.

2.6 PLAN EXPIRY

Plans purchased must be activated within six months of the purchase date. If not activated within this period, the plan will expire, and the User will no longer have access to the purchased data or associated services. Expired plans are not eligible for refunds or extensions.

2.7 CREDIT TERMS

Credits, including referral rewards and promotional credits ("Credits"), are non-transferable and cannot be exchanged for cash. Any unused Credits will expire 12 months from the date they are applied to your account unless stated otherwise. Expired Credits cannot be reinstated or refunded. The Company reserves the right to adjust the expiration period for Credits with prior notice.

3. START, DURATION, AND TERMINATION OF THE CONTRACT

The service contract between the Company and the User begins when an order is completed on the Orbit Mobile Platform. Activation of the eSIM and acknowledgment of the Activation Policy are the User’s responsibility. The contract is terminated if the User does not have an active data package or has deleted the eSIM from their device. The Company reserves the right to terminate these Terms or discontinue the Platform, notifying the User within a reasonable time frame, if deemed necessary at the Company’s discretion.

4. CHARGES AND PAYMENT

4.1 PAYMENT CONDITIONS

Payments for the Company's Services are made via Credit Card, Google Pay, and Apple Pay. Transactions are processed securely through Stripe (https://stripe.com).

4.2 CHARGES FOR USE

4.2.1 The Company’s stated charges are inclusive of VAT unless specified otherwise.

4.2.2 Users may not offset any claims against charges from the Company unless the claim is undisputed or confirmed by final court judgment.

5. DELIVERY

Purchased eSIMs are immediately available under the "My eSIMs" tab on the Platform. The User will receive a confirmation email after the purchase, and all information for installing the eSIM will be available through the User’s Orbit Mobile account.

6. REFUND & CANCELLATION POLICY

Orbit Mobile is dedicated to providing customers with a fair and transparent experience. Any issues encountered with the User’s eSIM or service plan, shall be resolved promptly. The Refund and Cancellation policy provides for the below terms:

6.1 All refund requests must be made within 30 days of purchase or during the validity of User’s plan, if activated. No Refunds will be issued for data remaining after the validity period expires or for charges related to SIMs, phones, or devices not associated with the User's Orbit Mobile account.

6.2 Cancellation Requests: If the User is not able to download the purchased eSIM and has not used the service plan yet, a refund may be requested within 30 days of purchase.

6.3 Refund, Exchange, or Credit Requests: Once an eSIM is installed, it is considered used, and hence refunds cannot be granted for accidental purchases. However, the following terms apply:

6.3.1 Incorrect Plan Purchase: In the event the User mistakenly purchased the wrong plan and has not yet used it, an exchange for a different plan may be requested.

6.3.2 Technical Issues: In the event the User encounters installation or usage issues due to errors on the Company’s side, the Company shall work to troubleshoot the issue. If the issue cannot be resolved, a refund or replacement is offered.

6.3.3 Service & Coverage Issues: It is understandable that network speeds and coverage may vary by region. If the User’s coverage doesn’t meet expectations, a request to switch plans may be requested provided the User is still within the active period of the plan and region. Requests for credit, exchange, or refund will be assessed on a case-by-case basis.

6.3.4 Billing Disputes: Should the User believe there is a mistake in the charges, please notify the Company within 12 days of receiving purchase receipt. Refund requests will be evaluated outside of these terms on a case-by-case basis.

6.4 Exceptions and Special Conditions

• Orbit Mobile reserves the right to decline any cancellation or refund requests if there is evidence of fraud, misuse, abuse or violation of terms and conditions.
• The Company reserves the right to cancel any plan at its discretion. In these exceptional circumstances, the User will be refunded.
• Users are advised to check their plan’s specific terms and expiry conditions, as they may affect eligibility for refunds or cancellations.

7. MODIFICATION

The Company’s eSIM data packages are offered as-is and cannot be modified or customized after purchase.

8. INDEMNITIES

The User agrees to defend, indemnify, and hold the Company harmless from any claims, damages, costs, or expenses arising from their use of the Platform or breach of the Terms.

9. CHANGES

The Company may revise these Terms from time to time and will provide notice of any changes. Continued use of the Platform after notification constitutes acceptance of the revised Terms.

10. SEVERABILITY

If any part of these Terms is determined to be unlawful or unenforceable, that part will be deemed deleted, and the remaining provisions will continue to be valid.

11. PROMOTIONS & LIMITED-TME OFFERS

Orbit Mobile may, from time to time, offer special promotions, discounts, or limited-time offers on certain eSIM plans. By participating in these promotions, you agree to the following terms:

11.1 Eligibility

Promotions may be subject to eligibility requirements, including but not limited to:

• New or existing customers
• Specific geographic regions or markets
• Purchase history or other qualifying factors

Orbit Mobile reserves the right to determine eligibility at its sole discretion.

11.2 Limited Availability

Promotional offers are available on a first-come, first-served basis and may be limited in quantity. Orbit Mobile does not guarantee the availability of any promotional offer and may modify or withdraw promotions at any time without prior notice.

11.3 Non-Transferable & Non-Refundable

Promotional plans and discounts:

• Cannot be transferred to another account or individual
• Are non-refundable unless required by law or due to a technical failure attributable to Orbit Mobile

11.4 Single Use Policy

Unless explicitly stated otherwise, each promotional offer is limited to one per user. Customers attempting to use multiple accounts or fraudulent methods to claim multiple promotions may have their accounts suspended or terminated.

11.5 Expiration & Activation

Promotional discounts may have an expiration date. If an offer requires activation within a specified period, failure to activate within the stated timeframe may result in forfeiture of the promotional benefits.

11.6 Abuse & Fraud Prevention

Orbit Mobile reserves the right to:

• Cancel any order suspected of fraud, abuse, or misuse
• Revoke promotional benefits if terms are violated
• Restrict access to future promotions for users who attempt to exploit promotional offers

11.7 Refund Policy for Discounted Plans

Plans purchased under a promotional discount are not eligible for refunds, except in cases of technical failures caused by Orbit Mobile. If a refund is granted, it will be based on the discounted amount, not the original price.

11.8 Modification Restrictions

Promotional plans cannot be upgraded, downgraded, exchanged, or modified once purchased.

11.9 Right to Modify or Terminate Promotions

Orbit Mobile reserves the right to modify, suspend, or terminate any promotional offer at any time without prior notice. Continued use of our services after changes to promotions constitutes acceptance of the modified terms.