If you can't get your plan working, Orbit Mobile has a no quibble 100% refund policy. We just want to make sure you have tried these step-by-step instructions:
Occasionally, things don't work out; if you can't download your Orbit Mobile travel eSIM and/or get your plan working, we will refund your plan.
Please contact us to request a refund. While we may not be able to answer straight away, we promise to make sure your request is processed.