If you don't recognize a charge on your bank statement or there has been an issue with a purchase, please follow the instructions below so we can get you sorted.
Payment declined
We accept all major card providers. If your payment was unsuccessful, please check the following and try again:
- Make sure you have a stable internet connection.
- Ensure your card details are entered correctly.
- Try using a different payment method.
- If the issue continues, check with your bank.
For security reasons, it is not possible for our team to place an order on your behalf or provide specific details about why a payment was declined.
Charges not recognized
If you found a charge that you don't recognize, please get in touch and provide us with as much information as possible allowing our team to investigate and resolve any problems you are facing.